Many Durable Medical Equipment Providers claim to have superior service for their patients. At SomniHealth, we have tangible reasons to know we provide unparalleled support. Our business is structured completely around information, with specific programs designed to maximize use of the therapeutic equipment.
There is a three-step process in getting adjusted to living with CPAP or BiLevel, and SomniHealth offers information for all phases:
- Step 1 - Equipment Set Up
- Step 2 - The Critical First Month
- Step 3 - Ongoing Care
Step 1 - Equipment Set Up
Comfort and knowledge are the keys to success in adapting one’s life to using CPAP or BiLevel. SomniHealth applies this principle right from the initial phone call. We take the time to discuss the entire process.
Most importantly, we do not rush.
Only Top-of-the-Line Models are Discussed
We offer information on CPAP and BiLevel equipment from the top manufacturers – ResMed, Respironics, Fisher & Paykel and many others. SomniHealth monitors these manufacturers watching for advances in the state of the art for CPAP and BiLevel devices.
Step Two – The Critical First Month
Countless studies have shown that the first thirty days are absolutely critical to long-term success with CPAP. At SomniHealth, we offer information during the first month of service to encourage success.
ResTraxx – A Revolution in Patient Monitoring
For those who wish to know about ResMed devices, SomniHealth knows ResTraxx, a wireless, web-based patient monitoring system that provides daily data from the device via an encrypted wireless network and the Internet. We can discuss ResTraxx monitoring. ResTraxx monitoring allows the physician to gain insight into compliance, mask leak, and AHI events on a daily basis, without the need for a patient visit or a direct download from the ResMed CPAP/BiLevel. This proactive monitoring allows issues to be addressed as they arise, rather than waiting for a patient complaint.
Detailed one-month follow-up report
As part of the device setup, all patients should to return to their device provider at the one month mark for a follow-up visit, which accomplishes the following:
First post-CPAP Epworth Sleepiness Scale score
Data download and interpretation
Finalization of mask choice
Maintenance check on device and accessories, providing retraining if needed.
Questionnaire on quality of life since using CPAP
One on one forum to discuss any issues regarding CPAP use
This information is summarized in a standardized form that is shared with the referring physician to keep you apprised of the patient’s progress.
Step Three - Ongoing Care
Care does not end at one month; this marks the beginning of the ongoing relationship between DME and patient that is so often neglected. Using email and database technology, SomniHealth recommends maintaining contact with patients, providing reminders for supply replacements, news about new products, and general information about the evolving world of sleep apnea. Patients should be encouraged to make annual maintenance visits to make sure their treatment continues to be effective.
For the referring physician, this means you will be informed of the patient’s progress with every follow up visit. You can expect reports summarizing:
Revised Epworth scores
Summary of equipment being used
Compliance information
Detailed data from device
Interpretation of results and outcome tracking for patient’s treatment
Access to summary information on all patients referred to SomniHealth
